Collection of Personal Information
We collect personal information that we need to provide our services and operate our business. This may include:
Name and contact details
Billing and credit information
Records of our interactions with you
Connection and technical information
Information about how you use our website and services, including page views and access statistics
How we use personal information
We use and disclose personal information for the purpose for which it was provided to us (the primary purpose). This may include:
Providing requested services or fulfilling specific requests
Responding to enquiries, complaints or requests for support
Managing our internal administration and operations, including preventing fraud and abuse and troubleshooting technical issues
Operating, protecting, improving and optimising our services and business, including analytics, research, development and quality control
Understanding how our services are used
Providing feedback to our business partners
Improving the security of our services
Considering applications for employment or contractual engagements
We will not use or disclose personal information for a secondary purpose unless you have consented to that use or disclosure, or you would reasonably expect us to use or disclose the information for that purpose and it is related to the primary purpose for which the information was collected.
Except as described in this Privacy Policy or where required by law, we do not share, sell, rent or otherwise disclose personal information to third parties.
Cookies and Website Usage
We use cookies and similar technologies on our website and in some of our services. These technologies help us understand how our website and services are used, measure the effectiveness of our communications and improve your experience.
Cookies are small files that a website stores on your device when you visit it. They allow the website to remember information about your visit and can help make future visits more useful.
You can manage or disable cookies through your browser settings. If you choose to disable cookies, some features of our website may not work as intended.
Links to Other Websites
Our services, including our website, may contain links to third-party websites for your convenience and information. These websites are not controlled by us, and we are not responsible for their content or privacy practices.
Any personal information you provide directly to a third party is governed by that organisation's privacy policy, not this Privacy Policy.
We encourage you to review the privacy policy of any third-party website before providing personal information. If a third party shares personal information with us, that sharing is governed by the third party's privacy policy.
Sharing of Personal Information
We may share personal information with:
Our business partners, where necessary to fulfil a specific request and where appropriate consent has been obtained
Third-party contractors and service providers engaged to perform functions or provide services on our behalf
Law enforcement, regulatory or other government authorities, in Australia, New Zealand or elsewhere, where required or permitted by law
Other than as described above, we will not share or disclose personal information to third parties without first obtaining consent where required.
Storage, Retention and Security of Personal Information
We take reasonable steps to protect personal information against loss, unauthorised access, modification, misuse or disclosure.
Personal information we hold is stored in secure systems, with access restricted to authorised users. Personal information is encrypted both in transit and, where supported by the relevant system, at rest.
You may request access to the personal information we hold about you, subject to any applicable legal exceptions.
While we take reasonable steps to protect information, no method of transmitting or storing information is completely secure. We cannot guarantee the security of information transmitted to us over the internet, particularly where it is transmitted in unencrypted form. We also take reasonable steps to protect information provided to us in physical form, such as hard-copy documents.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet our legal and regulatory obligations, resolve disputes and enforce our agreements.
Accuracy and Correction of Personal Information
We take reasonable steps to ensure that personal information we hold is accurate, complete, up to date, relevant and not misleading.
If you believe that personal information we hold about you is incorrect or incomplete, you can contact us and request that it be corrected. We will take reasonable steps to update or correct the information where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and we may also notify you by email or through a notice on our website where appropriate.
We encourage you to review this Privacy Policy periodically so that you are aware of any changes.
Reporting a Privacy Incident
If you believe there has been a breach of this Privacy Policy, or you become aware of a privacy incident that may affect our customers or our business, please report it to our Chief Privacy Officer using the contact details below.
Privacy Contact
You have the right to request access to personal information we hold about you and, where appropriate, request that it be corrected.
To request access to your personal information, obtain a copy of it, or request a correction, please contact us on info@wire8cyber.com