Experts in ITSM and IT Asset Management with Jira Service Management and Device42
Leverage the power of AI, automation, and self-service to transform your IT Service Management delivery and ITAM. As your specialist partner, Wire8 Digital offers expertise to rapidly unlock value from Jira Service Management and Device.
Unlock the potential of your high-velocity IT teams
Wire8 Digital reimagines ways of working across IT Delivery, Operations, and Support. We leverage the transformative capabilities of Jira Service Management from Atlassian, delivering modern ITSM functions that put people at the heart of the process.
Features like employee self-service portal, smart forms, automatic communication and escalation, plus the convenience of raising tickets from everyday workspaces like Slack or Teams, are all part of our people-centric approach.
Our delivery model is adaptable to your specific needs, and always focused on delivering rapid value.
Use IT Asset Management information in your ITSM platform – integrate the insights gathered from ITAM with Device42 seamlessly into other tools, like your ITSM platform. This integration ensures that the detailed information about assets, application dependencies, and other critical data feeds directly into the broader service management ecosystem. By connecting ITAM with ITSM, we can help you to enhance your ability to streamline workflows, improve incident resolution, and optimise overall IT service delivery.
Modernise your ITSM and Asset Management
Transform and modernize your IT Service Management with Jira Service Management, a platform that enhances visibility and connection across teams. Whether you’re bridging the gap between Dev & Ops or bringing together IT support and operations, our solution presents a transformative opportunity across ‘people, process, and platform’.
Experience a modern, agile ITSM process that steers clear of lengthy and expensive consultancy, delivering high value to your business.
Rapid Response with Enterprise-Class Incident Management
Disruptions can happen even to the most resilient services. Minimise business impact and protect your brand with effective Incident Management. Powered by Opsgenie, Jira Service Management provides a state-of-the-art Incident Management Platform that ensures critical incidents are managed effectively.
Enjoy enhanced event correlation, timely communication, and prompt action from the right people. A cost-effective and comprehensive ITSM solution, Jira Service Management caters to both growing teams standardising services and enterprises seeking a nimble ITSM solution.
Leverage AI-powered virtual agent technology
The virtual agent will help your teams automate support interactions to deliver fast, always-on, conversational support from within their favourite collaboration tools. The built-in AI engine analyses and understands intent, sentiment, context, and profile information to personalize interactions. The technology learns from interactions by leveraging a best-in-class Natural Language Processing (NLP) engine. During setup, you can configure the virtual agent experiences to match the way they deliver service, without writing a single line of code.
The virtual agent also uses generative AI to dynamically generate answers from sources within your organisation, like knowledgebase articles, onboarding guides, and FAQs. And if necessary, it can seamlessly transition the conversation to human experts to complete the request – without losing context. This reduces friction and helps resolve cases faster.
Taking IT service delivery and operations to the next level, why not contact us to discuss how? Drop us an email today at info@wire8digital.com